RIGHT OF WITHDRAWAL AND RETURN POLICY

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In accordance with article L.221-18 of the French Consumer Code, you have the right to withdraw from the sales contract with WIX severineperraudin.com (the "Seller") for any reason and without incurring any penalty within fourteen (14) days from the date you received the products purchased from www.severineperraudin.com or, You may exercise your right of return by any of the following methods, in accordance with the article L.221-24 of the French Consumer Code.
Sending to the Seller the form – to be completed in its entirety – downloaded from the site www.severineperraudin.com* and conforming to the model, in accordance with article L. 221-5 2° and the Annex to article R. 221-1 of the French Consumer Code.
c) Sending the Seller another statement explicitly specifying your decision to withdraw from the sales contract.
it will be your responsibility to prove that you have duly exercised your right of withdrawal from the sales contract within the prescribed period.
In accordance with article L.221-23 of the French Consumer Code, once you have exercised your right of withdrawal from the sales contract, the products to be returned must be entrusted to a carrier within fourteen (14) days from the date on which you notified the Seller of your decision to withdraw.
In accordance with article L.221-28 of the French Consumer Code, the right of return is excluded if you have purchased personalized products or in the case of sealed items which have been opened after delivery and which cannot be returned for health or hygiene reasons. 

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1. CONDITIONS FOR EXERCISE OF THE RIGHT OF WITHDRAWAL IN ACCORDANCE WITH ARTICLE L.121-20-12 OF THE FRENCH CONSUMER CODE

The right of withdrawal from the sales contract will be deemed to have been duly exercised if all the following conditions are met:

• The right of withdrawal has been duly exercised within fourteen (14) days of receipt of the products by following the aforementioned procedures.

• The products must not have been used, worn or washed and, in any case, they must comply with the requirements indicated in art. 3 which follows on the conformity checks of returned products.

• The identification tag with the disposable seal is always attached to the products, of which it is an integral part.

• The products are returned in their original packaging.

• The products are entrusted to the carrier within fourteen (14) days from the date on which you notified the Seller of your decision to withdraw.

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If you meet the applicable conditions, the Seller, in accordance with article L.221-24 of the French Consumer Code, will fully refund the price of the products purchased. The only costs payable by you will be the costs of returning the products, unless the Seller has expressly exempted you from this at the time of your purchase and on the condition that you use the carrier and the shipping methods referred to above. later in section 2.

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2. PROCEDURE FOR RETURNING PRODUCTS TO THE SELLER - COLISSIMO

The Seller recommends that you use the carrier COLISSIMO or DHL to return products. If you use COLISSIMO and the reprinted label – which bears the return address – enclosed in the original order, you do not have to advance the return costs. The Seller will pay for the COLISSIMO service on your behalf and will deduct from your reimbursement the amount of the costs incurred to deliver the purchased products to you. CONTACT COLISSIMO to organize the return. The ability to track a package sent by this shipping service at any time exempts you from any liability in the event of loss or damage to the products during transport. If you decide to return products with a carrier other than COLISSIMO, you must pay the return costs and assume your responsibility in the event of loss or damage to the products during transport. In this case, you will also be reimbursed an amount equal to the standard shipping costs of the products purchased but, in accordance with article L.221-24 of the French Consumer Code, any additional costs incurred on the grounds that you have chosen a different or faster shipping and delivery method instead of the standard method will not be refunded.

Deliverers and fees for Returns: 
If you opt for another carrier than that provided by SÉVERINE PERRAUDIN or for another shipping method, you will have to pay the return costs in advance in accordance with our return instructions. You will be responsible for any loss or damage to the products during transit. Except as set forth herein, you will not incur any fees arising from your claim for reimbursement. For your safety, we recommend that you use a carrier service if you do not wish to use our prepaid system and authorized carrier service to return your products. 

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3. CONFORMITY CHECKS ON RETURNED PRODUCTS

If the returned products cannot be accepted on the grounds that the conditions indicated in letters a and e) of paragraph 1 are not met or in the event that one of the hypotheses indicated in article L.221-28 of the Code of French consumption is verified, you will be notified. You can then choose to have the products returned to you at your expense. If you refuse this delivery, the Seller reserves the right to retain the products and the amount paid for their purchase.
All products must be returned new and must not have been used. They must be in perfect condition and provided with their protective packaging as well as their identification labels and stickers (if present), their container and any other accessory or documentation. If the product shows signs of wear or has been used or altered in any way from its original condition, the Seller reserves the right to refuse the return or, therefore, reduce the value of the refund or exchange.
For example, the Seller may reduce the value of the refund in the following cases: 

• The products have been used, worn, damaged or washed;

• The identification tag is no longer attached to the products with the disposable seal or it has not been returned. Please note that the disposable seal is an integral part of each product; and or

• The original packaging (for example, the protective bag), which is an integral part of the product, has not been returned;

If the Seller decides to reduce the refund amount for these reasons, you will be notified. In this case, you can choose, rather than obtaining a partial refund, to have the products purchased returned to you at your expense.
In the latter case, if you refuse to return the products, the Seller will have the right to keep the products as well as the value of the reduction in the refund, due to the reduction in the value of the returned products.

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4. RETURN TIMES AND PROCEDURES

Once the Seller has received the returned products and verified that all conditions have been met, you will receive an e-mail confirming that your return has been accepted and that SEVERINE PERRAUDIN will issue a full refund or, if the products have lost value, you will receive an e-mail informing you of the amount deducted from the refund and announcing that SEVERINE PERRAUDIN will make a partial refund. Regardless of the method of payment used, the Seller will process the refund as soon as possible and, in any case, within fourteen (14) days from the date on which it became aware of your decision to exercise your right of withdrawal and once it has ensured that the return has been made in accordance with the aforementioned conditions.
The deadline for refunding the amount paid for the purchase of returned products depends on the method of payment used.

• Purchase by credit/debit card: Refund time will depend on the company that issued the card, but will normally be within two billing cycles. The value date of the credit will be the same as the original debit. You will therefore not suffer any loss in terms of bank interest.

• Payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual refund to the credit card associated with your PayPal account will depend on the company that issued the card.

• Cash on delivery (if applicable): we will make the refund to the bank account you have given us, so the refund time will depend on the accuracy of the information you have given us; the refund will generally take fourteen (14) days.

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5. ITEMS RETURNED AS DAMAGED, DEFECTIVE OR INCORRECT

Without prejudice to the application of mandatory consumer protection provisions, if you are returning a product due to an error on our part or on the grounds that it is damaged or defective, please notify the seller at » customerservice@ sp” appearing on the website within thirty (30) days of its receipt; if a product becomes defective after this thirty (30) day period, please contact Customer Service for further information. To return products, please refer to sections 1 and 2 above.
The Seller will examine all products so returned and notify you by e-mail of their refund within a reasonable time. Subject to Seller's acceptance of damaged or defective products, products which you return because they are damaged or defective will be fully refunded, including the cost of shipping the item to your address and the costs that you have incurred to return the item to the Seller. If the Seller finds no defect in the returned products, you will be advised that the returned products cannot be accepted and you can choose to have the products delivered to you. If you do not accept delivery, the Seller reserves the right to retain the products and their purchase price and to charge you the costs and commissions of the Seller.

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6. EXCHANGE OF PRODUCTS

In certain circumstances detailed below, you have the right to exchange your product for a product of the same model but of a different size or color. Exchanges are made subject to the availability of the products in our warehouses. You can request an exchange by contacting the customer service "seviceclient@sp" on our website, which allows you to exchange your purchased products according to the options available.
A product exchange request is subject to the following conditions:

 

• The products to be replaced must be returned to the Seller in their original packaging, must not have been used, washed or modified, must not be worn or damaged and must bear their identification label with the disposable seal.

• Once the products to be exchanged have been received, the Seller will inspect the products in order to ensure that all the above conditions are met, then will check the availability of replacement products in its warehouses in order to ensure that the size and/or color you selected are available.
  If the replacement products selected are not available in our warehouses, the Seller will not be able to accept your exchange request and will refund the original price of the products purchased, in accordance with applicable consumer protection legislation. and according to the procedures specified above.
  If the selected replacement products are available in our warehouses, the Seller will accept your exchange request and send you an e-mail confirming the shipment of the replacement products. The shipment will take place within thirty (30) days from the date on which the Seller became aware of your exchange request. Shipping costs for replacement products will be borne by the Seller.
  When exchanging a product, if the price of the product purchased is lower or higher than the price of the replacement product chosen, you will not have to pay the difference and will not be entitled to a refund. However, if you choose to return the exchanged product in accordance with your legal rights, you will be fully refunded the price paid for the product.
  You will be contacted by the Seller if your exchange request cannot be accepted because the above conditions are not met. In this case, you can return the original products at your expense or the Seller will issue a refund in accordance with the procedures specified above.
  Exchanged products are subject to a subsequent product return procedure, in accordance with applicable consumer protection legislation.

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7. IDENTIFICATION LABEL

We remind you that all products sold by the Seller have an identification label with a disposable seal which is an integral part of the product. Please try on the products without removing this tag or seal. Products returned without tags and seals will not be accepted.

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8. CONSUMER CODE

Without prejudice to the application of the mandatory provisions specified by the EU in terms of consumer protection, these conditions for the exercise of the right of withdrawal from the sales contract form an integral part of the General Conditions of Sale and are governed by the law French, in particular by the Consumer Code.